Automate your issue tracking and extract real‑time analytics instantly
Simple SLA is the best tool for managers and service desk operators to monitor their team's adherence to SLAs for their Jira projects
Struggling to identify gaps in your business?
Analyze SLA performance with easy-to-understand visuals of open issues, comparisons, histories, bounce-rates, and performance.
Powerful Features, Simple Interface
Everything you need to manage SLAs effectively in Jira.
All Your SLAs at a Glance
View all your projects and active SLAs in one place using the active dashboard view.
- Simple graphs to identify issues that are breaching or approaching their SLAs
- Filters for active issues by SLA and status
- Issue table to further sort issues and export the data to Excel
Deep Dive Ticket Ownership
Use the issue history module to view insights on every task, such as how a ticket flowed through statuses, assignees, and SLAs.
- Status and Assignee Gantt chart to track ownership history
- SLA Gantt charts to identify time in each SLA
- Clean history log to show key events such as when an issue breached its SLA or when the duration was extended
First-Class Business Insights
Analyze your team’s performance using multiple history and performance views. Identify common trends across tickets and teams.
- Day-by-day history chart to show your SLA’s stats throughout the time period
- Important daily metrics such as how many existing issues were closed and new tickets were opened
- Advanced performance analytics dashboard to show how successful your project is at meeting SLAs over time
Testimonials
See how Simple SLA has helped others
Finally, Simple ownership tracking in Jira!
"Tracking our commitments to management and product teams used to be a nightmare. Simple SLA made it incredibly easy to configure and track our engineering agreements. My team's accountability has improved significantly since using it."
Exactly what we needed
"We needed a straightforward way to monitor our resolution times for critical issues requested by our customers and suppliers. Simple SLA provided the flexibility and reporting capabilities we were looking for without unnecessary complexity. Highly recommended!"
Super quick historical analysis
"Once a customer issue has been prioritized, we use Jira to track the task internally with our engineering team. I was able to install Simple SLA and instantly see all the historical data for my project. I'm very impressed and will continue to use it for internal use!"
Clear and Effective Reporting
"The performance and history analytics are fantasic. My team recommends this plugin for our customers on Jira to use so they can easily visualize our project's performance, identify trends, and share insights with stakeholders. It's made a huge difference in their operational reviews and saved them hours of time every week."
See Simple SLA in Action
Watch a quick walkthrough of Simple SLA's core features and how it can help your team track, analyze, and improve SLA performance in Jira.
Simple Pricing & Trusted Compliance
Transparent pricing through the Atlassian Marketplace and adherence to rigorous compliance standards.
Marketplace Pricing
Simple SLA is available exclusively through the Atlassian Marketplace. Pricing is based on your Jira instance size, ensuring fairness and scalability. All billing is handled securely by Atlassian.
Compliance & Security
Built following Atlassian's development best practices. Our app undergoes security reviews and meets standards required by many organizations, ensuring your data is handled responsibly within the Atlassian ecosystem.
Frequently asked questions
Yes, we offer a free trial period so you can evaluate Simple SLA in your Jira environment.
Simple SLA supports Jira Cloud. Please check the Atlassian Marketplace listing for the most up-to-date compatibility information.
SLAs are configured directly within Jira using an intuitive interface. You can define conditions, calendars, and goals.
Detailed documentation is available on our website. [Link to Docs - Placeholder]
If you need assistance, please reach out through our contact form or support portal.
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